COVID-19 TRAVEL UPDATES

Red Planet has always believed in building a planet for all of us, and nothing is more important to us than the safety and well-being of our guests.

We want to update you on what we are doing to help prevent the spread of the virus and ensure that you can have peace of mind when staying with us.

INCREASED FLEXIBILITY FOR EXISTING AND UPCOMING RESERVATIONS BEFORE 30 JUNE 2020

15 May 2020

If you’re due for a stay at Red Planet Hotels and have to change your travel plans, you can change your unused prepaid booking or claim a voucher with the full value in credit for your future travel.

CHANGING YOUR BOOKING

You can change the dates of your prepaid reservation in the same country without any change or cancellation charges. Please note that you will need to pay any price difference in the new booking. If you wish to change your booking, please contact loyalty@redplanethotels.com.

CLAIMING YOUR VOUCHER

We’ll send you a voucher by email, and you can use it to make a reservation within six months. We ask that you use the voucher within the period of validity, but you can also book for stays beyond that. You can request a voucher for reservations between 19 March and 30 June 2020. To apply for a voucher, please contact loyalty@redplanethotels.com.

When you’re ready to rebook, you can use the voucher as payment or part payment for a future stay. The booking amount you paid for your original reservation will be accepted for any stay in the same country at any time.

FEEL AT EASE WHEN YOU STAY WITH US

Hygiene and cleanliness have always been our top priorities, and during this time, we have taken additional steps to lessen the impact of the virus. At our hotels and offices, we are rolling out temperature checks and ensuring that our spaces are safe for our guests and staff. That means increased social distancing, repeated cleaning at high-touch areas, additional hand sanitisers, frequent room key disinfection, and more guidance on good hand hygiene.

As things develop, we continue to follow the best practices and official guidance as advised by WHO and local government authorities. The staff at our hotels are instructed on our contingency plan, and we are prepared to adapt operations hotel-by-hotel when it is in the best interest of our guests, staff, or public health.

EXTENDED QUARANTINE IN THE PHILIPPINES

12 May 2020, last updated on 2 June 2020

The Philippine Government announced the modified enhanced community quarantine in Metro Manila, Laguna, and Cebu City. We will have to cancel all reservations at our hotels in the Philippines for stays before 30 June 2020. If the situation improves, we will do our best to continue operations as usual. Red Planet Cagayan de Oro remains open for business during this time.

• When your reservation is cancelled, we’ll contact you directly via email.
• If you have a prepaid reservation while the hotel operations have been suspended, you will receive a voucher to the value of your booking plus an additional 10% bonus.
• The voucher is valid for six months. We ask that you use the voucher within the period of validity, but you can also book for stays beyond that.

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.

TEMPORARY SUSPENSION OF HOTEL OPERATIONS IN JAPAN

1 April 2020, last updated on 24 April 2020

We will temporarily suspend operations at several of our hotels in Japan. We are very sorry about the disruption this closure may cause you.

The following hotels will be temporarily closed:

• Red Planet Sapporo Susukino Central from 1 April until 30 June 2020
• Red Planet Tokyo Asakusa from 5 April until 30 June 2020
• Red Planet Nagoya Nishiki from 10 April until 30 June 2020
• Red Planet Sapporo Susukino South from 12 April until 30 June 2020

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.

CHANGES IN AVAILABILITY AT RED PLANET HOTELS IN THAILAND

31 March 2020, last updated on 24 April 2020

Due to the current outbreak of the coronavirus, we are making adjustments to availability at our hotels in Thailand. We have temporarily suspended all hotel operations at the following hotels:

• Red Planet Bangkok Asoke from 11 April until 31 July 2020
• Red Planet Bangkok Surawong from 15 April until 31 July 2020
• Red Planet Hat Yai from 1 April until 31 July 2020
• Red Planet Pattaya from 4 April until 31 July 2020
• Red Planet Phuket Patong from 4 April until 31 October 2020

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.