COVID-19 TRAVEL UPDATES



Red Planet has always believed in building a planet for all of us, and nothing is more important to us than the safety and well-being of our guests.

We want to update you on what we are doing to help prevent the spread of the virus and ensure that you can have peace of mind when staying with us.

 

STAYING WITH US DURING THE COMMUNITY QUARANTINE

10 March 2021, last updated on 9 June 2021

As part of our response to make your stay safe, clean, and sanitized, we are taking these extra steps in compliance with the government guidelines for the COVID-19 pandemic and your peace of mind:

  1. Our hotels follow strict COVID-19 protocols for everyone's safety. All our rooms are thoroughly sanitized before and after each stay.

  2. Guests traveling for business are required to present two of the following documents upon check-in:
    • Current company ID
    • Endorsement letter from their company
    • Appointment letter
    • Or similar to prove business purpose

  3. APOR guests are required to present necessary documents as needed. APORs include:
    • Health and emergency frontline service personnel
    • Government officials and government frontline personnel
    • Persons travelling for medical/humanitarian reasons
    • Persons going to the airport for travel abroad
    • Anyone crossing zones for work/business permitted in the zone and going back home

  4. Requirements such as a confirmed booking with an accredited quarantine facility, length of stay, and other restrictions are set for travelers arriving in the Philippines.

  5. Maximum occupancy for quarantine hotels is one guest per room. A maximum of two guests per room for quarantine stays may be accepted for:
    • Families from the same household travelling together, especially those with minors.
    • Health and emergency frontline services personnel.
    • Guests requiring a companion:
      • 17 years old and below; and 66 years and older
      • Guests needing special assistance (e.g., senior citizens, PWD, with chronic medical illness)

  6. Food deliveries are temporarily not allowed for quarantine hotels.

  7. Delivery of medicine and medical supplies for quarantined guests is allowed until the hotel lobby only. The items will be delivered to your room by our staff.

  8. Under GCQ:
    • All Red Planet hotels are currently used as quarantine facilities, except for Red Planet Quezon Timog.
    • Red Planet Quezon Timog may accommodate guests for leisure, business purposes, or APOR.

      Requirements:

    • A negative COVID-19 test result taken at least 72 hours before check-in is required for guests staying for business or those who fall under APOR.

    • A negative COVID-19 test result, taken at least 72 hours before check-in, is required for guests below 18 and above 65 years old staying for leisure.

    • Proof of residence (i.e., ID, which shows the same addresses) must be presented for guests sharing one room. A maximum of two guests is allowed to share a room.

      A disinfection fee of PHP 500 is collected upon check-in for:

    • Guests under APOR or staying for business without a negative test result

    • Quarantine guests who are found positive for COVID-19

    • Leisure guests

  9. Under MGCQ:
    • Red Planet Cebu and Red Planet Angeles City may accommodate leisure, business, and distressed guests, but not quarantine stays.

  10. Under MECQ:

    • Red Planet Cagayan de Oro and Red Planet Davao may accommodate Long Staying Guests, Returning Residents, APORs who require accommodation related to their official function or duty, except Health and Emergency Frontline Service Personnel.

  11. Housekeeping services are limited in all community quarantine statuses in compliance with the IATF protocols to reduce the risk of COVID-19 transmission.

  12. In response to the COVID-19 pandemic, our hotels may request additional documents from guests to validate their identity and purpose of stay and other necessary information according to the Data Privacy Law.

  13. Our hotels are currently on reduced front desk operating hours. The latest check-in time is at 10pm.

  14. We encourage our guests to check announcements and other helpful information on the official websites and social media accounts of the Inter-Agency Task Force or the local government units

  15. For more information, please contact us at philippines@redplanehotels.com or through our call center at 8519 0888 (9am – 6pm).

  16. All guidelines are subject to changes without prior notice and are based on the announcements made by the government.

 

Terminologies:

* General Community Quarantine: GCQ
* Modified General Community Quarantine: MGCQ
* Modified Enhanced Community Quarantine: MECQ
* Authorized Persons Outside of Residence: APOR
* Business Guests: guests whose travel is solely for work or business in the interest of their organization, employer, or company, and not for personal recreation or leisure.



TRAVELLING TO THE PHILIPPINES

17 May 2021

As of 15 May 2021, Metro Manila has been placed under General Community Quarantine (GCQ) with heightened restrictions until 31 May 2021. Similar to previous community quarantine status, our Metro Manila hotels (except Red Planet Quezon Timog) can only accommodate quarantine stays in compliance to the government guidelines.

Once booked, please contact the hotel directly to advise the purpose of your stay. We have also extended our free cancellation for reservations that may not be accepted due to the limitations under the GCQ.

All guests arriving at airports, and are subject to quarantine, are required to book a minimum stay of 10 nights. You must arrange your own swab testing schedule with your preferred COVID-19 testing center for day 7 of your stay. Quarantined guests are to complete their 10 days, even if negative results are received as mandated by the government. The Bureau of Quarantine shall ensure strict symptom monitoring while under quarantine for these 10 days.

 

STAY REQUIREMENTS AT RED PLANET SURABAYA

22 February 2021

Due to a new local government policy to slow down the spread of COVID-19, all guests staying at Red Planet Surabaya must report to the Surabaya Department of Tourism and Culture or fill out a form at the hotel. This is to confirm that you're not is not staying with us for self-isolation.

 

OPERATIONS AT RED PLANET PHUKET PATONG TEMPORARILY SUSPENDED

9 February 2021

Due to the coronavirus pandemic and related travel restrictions, we are temporarily suspending all operations at Red Planet Phuket Patong until 1 November 2021. If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance. We're very sorry about the harm that this situation causes you.  

COVID-19 TRAVEL UPDATES IN THE PHILIPPINES

11 September 2020

Expected time of arrival

Please inform Red Planet Hotels in advance of your expected time of arrival on either the request box when placing a reservation, or reach out to the hotel using the information provided on your booking confirmation. This must be done for all reservations because we are operating with limited staff and may not be able to check you in as soon as you arrive at the hotel. Please note that we will cancel your reservation if we don't hear from you 24 hours before your check-in time.

Travel agent and third party reservations

If you need to cancel your booking, please do so before the check-in date as stated in the cancellation policy. If you don't arrive at the hotel or let us know in advance, we’ll need to charge the full amount on your credit card.

Guarantee policy

Reservations must be guaranteed with a credit card at check-in, and we’ll ask you for a valid photo ID, too.

Quarantine update

In response to the Coronavirus (COVID-19), we’re following the local officials and taking additional safety actions and precautions. This includes regular and scheduled property sanitation, partially reduced guest services, such as transportation and food and beverages, and our hotels may also have fewer staff members working at the front desk. Thank you for understanding.

Under the Modified General Community Quarantine (MGCQ), guests may have the option to either order food for delivery or use our in-house partner restaurants. We ask that you let your hotel know at least one day before arrival if you’d like to order food from our in-house partner restaurants. Please join us in using only cashless transactions for food delivery to slow the spread of COVID-19.

Our hotels may ask you for additional identification documents, travel itineraries, and other information, including medical clearance, PCR negative results, or paperwork that shows you have taken the test, and are just waiting for the results.

If you’re not feeling well, please stay at home. We’ll need to stop any guests and staff who are showing symptoms of the virus from entering the hotel.

Get in touch if you have any special requests, and we’ll try to make them happen. Please note that they are subject to availability and we may have to charge for some.

 

EXTENDED QUARANTINE IN THE PHILIPPINES

12 May 2020, last updated on 30 March 2021

The Philippine Government announced a transition to the Enhanced Community Quarantine (ECQ). We will have to cancel all reservations at Red Planet Manila Aseana City until 30 April 2021 and at our other hotels in Metro Manila until 15 April 2021. If the situation improves, we will do our best to continue operations as usual. Other Red Planet hotels in the Philippines remain open for business during this time with some limited exceptions. Please read the travel updates for stay rules at your hotel.

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.

INCREASED FLEXIBILITY FOR EXISTING AND UPCOMING RESERVATIONS BEFORE 30 JUNE 2020

15 May 2020

If you’re due for a stay at Red Planet Hotels and have to change your travel plans, you can change your unused prepaid booking or claim a voucher with the full value in credit for your future travel.

CHANGING YOUR BOOKING

You can change the dates of your prepaid reservation in the same country without any change or cancellation charges. Please note that you will need to pay any price difference in the new booking. If you wish to change your booking, please contact loyalty@redplanethotels.com.

CLAIMING YOUR VOUCHER

We’ll send you a voucher by email, and you can use it to make a reservation within six months. We ask that you use the voucher within the period of validity, but you can also book for stays beyond that. You can request a voucher for reservations between 19 March and 30 June 2020. To apply for a voucher, please contact loyalty@redplanethotels.com.

When you’re ready to rebook, you can use the voucher as payment or part payment for a future stay. The booking amount you paid for your original reservation will be accepted for any stay in the same country at any time.

FEEL AT EASE WHEN YOU STAY WITH US

Hygiene and cleanliness have always been our top priorities, and during this time, we have taken additional steps to lessen the impact of the virus. At our hotels and offices, we are rolling out temperature checks and ensuring that our spaces are safe for our guests and staff. That means increased social distancing, repeated cleaning at high-touch areas, additional hand sanitisers, frequent room key disinfection, and more guidance on good hand hygiene.

As things develop, we continue to follow the best practices and official guidance as advised by WHO and local government authorities. The staff at our hotels are instructed on our contingency plan, and we are prepared to adapt operations hotel-by-hotel when it is in the best interest of our guests, staff, or public health.