COVID-19 TRAVEL UPDATES



Red Planet has always believed in building a planet for all of us, and nothing is more important to us than the safety and well-being of our guests.

We want to update you on what we are doing to help prevent the spread of the virus and ensure that you can have peace of mind when staying with us.

COVID-19 TRAVEL UPDATES IN THE PHILIPPINES

11 September 2020

Expected time of arrival

Please inform Red Planet Hotels in advance of your expected time of arrival on either the request box when placing a reservation, or reach out to the hotel using the information provided on your booking confirmation. This must be done for all reservations because we are operating with limited staff and may not be able to check you in as soon as you arrive at the hotel. Please note that we will cancel your reservation if we don't hear from you 24 hours before your check-in time.

Travel agent and third party reservations

If you need to cancel your booking, please do so before the check-in date as stated in the cancellation policy. If you don't arrive at the hotel or let us know in advance, we’ll need to charge the full amount on your credit card.

Guarantee policy

Reservations must be guaranteed with a credit card at check-in, and we’ll ask you for a valid photo ID, too.

Quarantine update

In response to the Coronavirus (COVID-19), we’re following the local officials and taking additional safety actions and precautions. This includes regular and scheduled property sanitation, partially reduced guest services, such as transportation and food and beverages, and our hotels may also have fewer staff members working at the front desk. Thank you for understanding.

Under the Modified General Community Quarantine (MGCQ), guests may have the option to either order food for delivery or use our in-house partner restaurants. We ask that you let your hotel know at least one day before arrival if you’d like to order food from our in-house partner restaurants. Please join us in using only cashless transactions for food delivery to slow the spread of COVID-19.

Our hotels may ask you for additional identification documents, travel itineraries, and other information, including medical clearance, PCR negative results, or paperwork that shows you have taken the test, and are just waiting for the results.

If you’re not feeling well, please stay at home. We’ll need to stop any guests and staff who are showing symptoms of the virus from entering the hotel. 

Get in touch if you have any special requests, and we’ll try to make them happen. Please note that they are subject to availability and we may have to charge for some.

INCREASED FLEXIBILITY FOR EXISTING AND UPCOMING RESERVATIONS BEFORE 30 JUNE 2020

15 May 2020

If you’re due for a stay at Red Planet Hotels and have to change your travel plans, you can change your unused prepaid booking or claim a voucher with the full value in credit for your future travel.

CHANGING YOUR BOOKING

You can change the dates of your prepaid reservation in the same country without any change or cancellation charges. Please note that you will need to pay any price difference in the new booking. If you wish to change your booking, please contact loyalty@redplanethotels.com.

CLAIMING YOUR VOUCHER

We’ll send you a voucher by email, and you can use it to make a reservation within six months. We ask that you use the voucher within the period of validity, but you can also book for stays beyond that. You can request a voucher for reservations between 19 March and 30 June 2020. To apply for a voucher, please contact loyalty@redplanethotels.com.

When you’re ready to rebook, you can use the voucher as payment or part payment for a future stay. The booking amount you paid for your original reservation will be accepted for any stay in the same country at any time.

FEEL AT EASE WHEN YOU STAY WITH US

Hygiene and cleanliness have always been our top priorities, and during this time, we have taken additional steps to lessen the impact of the virus. At our hotels and offices, we are rolling out temperature checks and ensuring that our spaces are safe for our guests and staff. That means increased social distancing, repeated cleaning at high-touch areas, additional hand sanitisers, frequent room key disinfection, and more guidance on good hand hygiene.

As things develop, we continue to follow the best practices and official guidance as advised by WHO and local government authorities. The staff at our hotels are instructed on our contingency plan, and we are prepared to adapt operations hotel-by-hotel when it is in the best interest of our guests, staff, or public health.

EXTENDED QUARANTINE IN THE PHILIPPINES

12 May 2020, last updated on 29 September 2020

The Philippine Government announced a transition to the General Community Quarantine (GCQ). We will have to cancel all reservations at our hotels in Metro Manila before 1 November 2020. If the situation improves, we will do our best to continue operations as usual. Red Planet Cebu, Red Planet Cagayan de Oro, Red Planet Angeles City, and Red Planet Davao remain open for business during this time.

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.

CHANGES IN AVAILABILITY AT RED PLANET HOTELS IN THAILAND

31 March 2020, last updated on 1 September 2020

Due to the current outbreak of the coronavirus, we are making adjustments to availability at our hotels in Thailand. We have temporarily suspended all hotel operations at the following hotels:

If you have made a reservation through online travel agents or third parties, we ask that you contact your booking provider directly for assistance.